Want a quick chat without having to talk?
Our Hepatitis Infoline Live Support service offers just that.
You can access information, support and referral by clicking the “SUPPORT” tab on the left or “LIVE SUPPORT SERVICE” on the right. If you are using a mobile phone, scroll down to the bottom of the page and click on “LIVE SUPPORT SERVICE”.
You can use the Live Support service, generally, between 9am to 5pm weekdays (except Thursdays when it is usually available from 1pm to 5pm).
Before using Live Support, have a look over the information below.
What is the Live Support service?
Live Support is designed to provide people with information, support and referrals to do with hep B or C.
We do not provide counselling, casework or clinical services such as testing or interpretation of test results.
Live Support is available to people from NSW. If you are from outside NSW we will try and find similar organisations close to you, but we are unable to provide you with the same level of support and information as NSW residents.
What if Live Support service is offline?
There are times when our workers are not available to chat. How can you tell? The Live Support icon (via the Support tab on the left) should indicate whether a worker is available (Online) to chat with you or not (Offline).
If you need urgent support outside normal office hours, please phone Lifeline on 13 11 14.
HNSW’s Live Support service does not aim to replace the advice which may be provided by a specialist, general practitioner or other health care worker. People who have hepatitis are advised to see their doctor regularly, as they can provide health monitoring, advice and counseling if needed.
Messages which are sent and received via online chat may contain privileged and confidential information. If you are not the intended recipient you must not disseminate, copy or take any action in reliance on it, and we request that you notify Hepatitis NSW immediately. Any views expressed via online chat are those of the individual sender, except where they are specifically stated to be the views of Hepatitis NSW.
If you choose to use Live Support, you will be asked to provide some basic details about yourself, including your post code, gender and cultural background. These questions are not used to identify you personally unless HNSW staff are required to break confidentiality due to immediate concerns for your health and safety or those close to you. Otherwise, the information you provide is only used to increase the effectiveness of our service.
If for any reason you feel that Live Support is not working properly, please email email@example.com
This page was last update 19 December 2016.